Shipping & Returns
Shipping information
We do our best to send orders 72 hours from order confirmation (not including Saturday and Sunday), subject to payment authorization.
Orders over $300 are FREE SHIPPING (domestic only)
Shipping Limitations
When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments
For deliveries inside the US, we use USPS. If you pick USPS priority mail services it might be operated by UPS ground.
Customers can choose from two USPS options: Priority mail (1-3 days) or First Class mail (3 days). Some addresses are limited to Priority service only. Delivery time is estimate and subject to USPS schedule availability and service.
Deliveries to Alaska, Hawaii, Porto Rico and Canada are with USPS service.
For International shipping, please contact us. International deliveries cannot be processed through the website.
We ship our products internationally to over 80 countries. For international deliveries, we use USPS international service. The shipping is calculated according to the shipping method you have chosen, the destination and packing details of the products. Once you paid the shipping charge (added to your order total), your order will be proceed. Please consider possible customs or handling charges at destination.
Effective July 1, 2021, EU member states will collect value added tax (VAT) for all goods entering the EU. The VAT ranges from 17% to 27% depending on the EU member state, not including any applicable duties or fees.
Return policy
You may return your order within 30 days upon the receipt of your products.
Product may be returned unused. If used, will not be refunded.
Bulk Orders
Once processed, bulk orders can't be changed or cancelled. There are no returns or exchanges for bulk orders.
Returns are not available for internationally shipped orders, discounted items or clearance items.
Please contact our Customer Service BEFORE sending back a product, to receive a Return Authorization Number.
Products which will be send to us with no Return Authorization Number, will not be handled by us, and will not be refunded.
Delivery cost will only be refunded on returns due to defective products or wrong products deliveries. Delivery cost will not be refunded on returns due to colors or size difference and personal dislikes.
Delivery cost will be refunded only according to USPS. FedEx ground or overnight cost will not be refunded.
It is your responsibility to pack the product in a suitable and protected way to allow safe delivery.
If the product is defected, please mark the defect with a taping note or masking type.
Please be sure to follow Customer Service instructions including the return authorization number, to allow us providing you the best service.
To make returns or exchanges, please contact the Customer Service.
All ballistic products sales are final. No returns or exchanges accepted.
Returns are not available for internationally shipped orders, discounted items or clearance items.
ITAR / Export Alert
Selected items are supervised under ITAR / Export license and federal laws. These products cannot be exported out of the U.S. without appropriate export licenses supplied by the U.S. government. By adding these products to the cart, the purchaser certifies that he/she is a U.S. Person, and does not intend to export the product(s).
Ballistic Plates are considered Body Armor which is regulated by the federal law. Body armor may not be purchased, owned, or possessed by anyone convicted of a violent felony. Ballistic plates may also be further regulated by state and local statutes. The purchaser is responsible for complying with all federal, state and local laws regulating the possession and use of body armor.
The purchaser certifies that all body armor purchases are for personal use only. Purchases are not, under any circumstances, to be made by those who are NOT legally allowed to own or possess body armor. By confirming the order, the purchaser agrees that the intent for purchase is lawful to local, state and federal laws.
The purchaser certifies they have no violent felony convictions in accordance with the above provisions.